Terms of Service

Chatbotty is operated by Puretech s.r.o., a limited liability company incorporated under the laws of Czechia.

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

You must provide accurate and complete information when creating your account and keep this information updated.

Free Tier: Includes access to basic features with limitations on storage (10 MB), chatbots (1), and messages (200 per month).

Premium Tiers: Multiple subscription options with increased limits for storage, chatbots, and messages, plus additional features such as analytics and priority support.

Payment processing is handled by Polar (polar.sh), which acts as the Merchant of Record for all transactions. Polar collects and remits applicable sales taxes and VAT on our behalf for international purchases. By making a purchase, you also agree to Polar's Terms of Service.

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings; access continues until the end of the paid period. One-time add-on purchases (additional message requests) are non-refundable once consumed.

Your Content:You retain full ownership of all documents, data, and other content you upload to the service ("User Content"). By uploading content, you grant Chatbotty a limited, non-exclusive license to process and store that content solely for the purpose of providing the service to you.

Chatbot Output: Content generated by your chatbots in response to end-user queries belongs to you, subject to the terms of the underlying AI model providers (currently OpenAI).

Our Platform: The Chatbotty platform, including its design, features, and functionality, is owned by Puretech s.r.o. and protected by applicable intellectual property laws. You may not copy, modify, or redistribute any part of the platform without our prior written consent.

Responsibility for Content: You are solely responsible for ensuring that any content you upload does not infringe third-party rights (copyright, personal data, confidentiality) and complies with applicable laws.

Chatbotty uses third-party AI language models (currently OpenAI) to generate chatbot responses. Please be aware of the following limitations:

• • Accuracy: AI-generated responses may be inaccurate, incomplete, or outdated. Always verify important information from authoritative sources.
• • No professional advice: Chatbot responses do not constitute legal, medical, financial, or other professional advice.
• • Model changes: We may update or switch the underlying AI models at any time to improve the service.
• • Third-party terms: Use of AI features is also subject to OpenAI's usage policies.

Your privacy is important to us. Please also review our Privacy Policy, which governs the collection and use of your personal information.

We aim to provide a reliable service but do not guarantee uninterrupted availability. The service depends on third-party infrastructure providers (Vercel, Supabase, Upstash) whose availability is outside our direct control.

• • 30-Day Money-Back Guarantee: If you are not satisfied with your first paid subscription, you may request a full refund within 30 days of the initial purchase by contacting support@chatbotty.ai.
• • Billing Errors: We will refund any verifiable billing errors promptly.
• • Cancellation: Cancelling a subscription stops future renewals; no refund is issued for the remaining portion of a paid billing period.
• • Add-ons: One-time purchases (e.g., additional message requests) are non-refundable once consumed.
• • Refund Processing: Approved refunds are processed by Polar within 5–10 business days to the original payment method.

In the event of a personal data breach, we will:

• • Contain and assess the breach as quickly as possible
• • Notify the relevant supervisory authority within 72 hours where required by GDPR
• • Notify affected users without undue delay if the breach poses a high risk to their rights and freedoms
• • Implement corrective measures to prevent recurrence

You must be at least 16 years old to use this service, in accordance with GDPR requirements for digital services in the EU. By using the service, you confirm that you meet this age requirement.

Business Users: If you are using the service on behalf of an organization, you confirm that you have the authority to bind that organization to these terms.

To the maximum extent permitted by applicable law, Chatbotty shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the service.

Our total liability to you for any claim arising from these terms or the service shall not exceed the amount you paid to us in the 12 months preceding the claim, or €100, whichever is greater.

Nothing in these terms limits liability that cannot be excluded under applicable law, including liability for fraud or death/personal injury caused by negligence.

We may suspend or terminate your account if you materially breach these terms, with notice where reasonably practicable. You may terminate your account at any time through your account settings or by contacting support@chatbotty.ai.

Upon termination, your access to the service ends immediately. Your data will be handled in accordance with Section 12 (Data Retention and Deletion).

If you have any questions about these Terms of Service, please contact us: