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21 articles
Chatbot General Settings: Name, Description, and Embedding
Learn how to configure your chatbot's name, description, response style, and embedding domains in the General settings tab.
How to Upload Documents to Your Chatbot
Learn how to upload PDF, DOCX, MD or TXT files to train your AI chatbot with custom knowledge.
How to Use Support Tickets in Your AI Chatbot
Learn how your AI chatbot turns unanswered questions into support tickets — and how to manage them with statuses and internal notes in the Chatbotty dashboard.
Reading Conversation History with the Conversations API
Learn how to use the Chatbotty Conversations API to list, filter, and export your chatbot conversation history — including full message transcripts — into your own systems.
Why Markdown Is the Best Format for Your Chatbot Documents
Learn why Markdown files produce better chatbot answers than PDF or Word — and how to write them for maximum AI accuracy.
Managing Support Tickets with the Tickets API
Learn how to use the Chatbotty Tickets API to list and filter support tickets, update their status, and manage internal notes — and how to sync tickets with tools like Zendesk or Jira.
Tuning Your Chatbot: Similarity Threshold and Chunk Count Explained
Learn how similarity threshold and chunk count settings affect your AI chatbot's ability to find and answer questions from your documents.
What Is an API and How to Get Started with Chatbotty
Learn what an API is, how the Chatbotty API works, what you can build with it, and how to create your first API key — a plain-English introduction for chatbot owners.
Markdown Basics: A Quick Formatting Guide
A plain-English guide to Markdown formatting — headings, lists, bold text, tables, and everything else you need to build a great chatbot knowledge base.
How to Review Your Chatbot Conversations
Learn how to use the Conversations section in Chatbotty to review, filter, and analyze every chat session your AI chatbot has had.