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21 articles
Chatbot General Settings: Name, Description, and Embedding
Learn how to configure your chatbot's name, description, response style, and embedding domains in the General settings tab.
How to Upload Documents to Your Chatbot
Learn how to upload PDF, DOCX, MD or TXT files to train your AI chatbot with custom knowledge.
How to Use Support Tickets in Your AI Chatbot
Learn how your AI chatbot turns unanswered questions into support tickets — and how to manage them with statuses and internal notes in the Chatbotty dashboard.
Managing Support Tickets with the Tickets API
Learn how to use the Chatbotty Tickets API to list and filter support tickets, update their status, and manage internal notes — and how to sync tickets with tools like Zendesk or Jira.
Tuning Your Chatbot: Similarity Threshold and Chunk Count Explained
Learn how similarity threshold and chunk count settings affect your AI chatbot's ability to find and answer questions from your documents.
Markdown Basics: A Quick Formatting Guide
A plain-English guide to Markdown formatting — headings, lists, bold text, tables, and everything else you need to build a great chatbot knowledge base.
How to Review Your Chatbot Conversations
Learn how to use the Conversations section in Chatbotty to review, filter, and analyze every chat session your AI chatbot has had.
Understanding Your Chatbot Analytics Dashboard
Learn how to read your chatbot analytics — success rate, confidence, most frequent queries, and how to export your data for long-term tracking.
How to Use the Chat API to Talk to Your Chatbot
Learn how to use the Chatbotty Chat API to send messages to your chatbot programmatically, maintain conversation context, and read AI responses in your own application.
Managing Your Chatbot's Knowledge Base with the Documents API
Learn how to use the Chatbotty Documents API to upload files to your chatbot's knowledge base, check processing status, list documents, and delete them programmatically.